U.S. Orders:
International Orders:
Please note that shipping times may vary depending on the destination and other factors beyond our control. Customs duties, taxes, and any additional fees associated with international shipments are the responsibility of the customer.
U.S. Orders:
International Orders:
The Diplomat Excellence A2 Fountain Pen in matte black with chrome accents brings a clean, modern aesthetic to a solid, all-metal build. Its quiet confidence suits daily notes and longer writing sessions alike, with a refined silhouette that feels substantial without being bulky.
A durable matte black lacquer coats the metal body for a sleek, tactile finish, complemented by bright chrome appointments. The spring-loaded clip slips securely onto pockets and notebooks, while the precise snap-cap closure opens and seats with satisfying accuracy. The overall fit and finish reflect thoughtful German manufacturing, from the crisp trim work to the reassuring heft in hand.
A smooth stainless steel nib delivers dependable ink flow and clean line consistency, offered in a practical range of sizes for journaling, planning, and everyday correspondence. The cartridge/converter system provides easy maintenance and wide ink choice, making this an effortless upgrade from entry-level pens without adding complexity.
Right out of the box, this pen writes so smooth. Its weight, fit, and finish all impress, and that soft capping sensation is oddly satisfying. My only criticism - and it’s a minor one - is that Diplomat’s EF nibs write a bit thicker than most western nibs. With a wet-flowing ink, you’re practically in Medium territory! Nevertheless, this is rapidly becoming my go-to pen for every day. It’s just a joy to use and to carry.
Order Processing Time: Most orders are processed and shipped within 1 business day of receiving the order.
Special Request Items and Custom-Made Products: Certain items, such as special request items or custom-made products, may require additional shipping time. In such cases, please allow up extra time for these items to be shipped.
Pre-Orders: Any items available for pre-order will have the estimated delivery date listed in the product description.
Product Descriptions: We highly recommend reading the product descriptions carefully before making a purchase, especially for items with extended shipping times. Any information regarding extended shipping times or special requirements will be mentioned in the product description.
Drop Shipping: In the event of errors in our on-hand inventory or to expedite delivery, some items may be drop shipped directly from our US distributors. This means that these items will be shipped directly from the distributor's warehouse to your designated shipping address.
U.S. Orders:
Free Shipping: We offer free shipping for all U.S. orders over $20, including Alaska and Hawaii.
Standard Shipping Fee: For U.S. orders below $20, a flat shipping fee of $5.99 will be applied.
International Orders:
Shipping Rates: International shipping rates are calculated based on the weight of the package and the destination country.
Exclusions: Currently, we do not offer shipping to Russia and South Africa.
Please note that shipping times may vary depending on the destination and other factors beyond our control. Customs duties, taxes, and any additional fees associated with international shipments are the responsibility of the customer.
Refunds: A full refund will be issued for returned items.
Condition of Return: To be eligible for a refund, the item must be returned in its original condition, including all original boxes and packaging.
Restocking Fee: For used items or items missing their original packaging, a 20% restocking fee will be applied.
Refund Method: Refunds will be processed using the original form of payment.
Return Shipping: Customers are responsible for the shipping costs associated with the return, unless the return is due to a product defect or an error on our part.
Return Process: To initiate a return, please contact our customer service team with your order details and the reason for return. Once the return is approved, you will receive further instructions on how to proceed.
Refund Processing Time: Please allow up to 7 business days for the refund to be processed after we receive the returned item.
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